Human Centered Design
I became certified in Human Centered Design through the LUMA Institute, I also studied a great deal of design theory and practice in high school, in my Bachelor's and my Master's programs.
I utilize a blend of tools and methods between Human Centered Design by LUMA and Design Thinking developed by IDEO.
Before any solutions are explored, I find research is key. It is important to put my analyst/researcher hat on in order to understand the problem, empathy is key in this research.
Research can be obtained via:
Using the previous empathetic learning process, I can better understand the issue. I can work to defining the issue, by finding the root issue.
Basically, you can't define the problem without research.
Create ideas through divergent thinking exercises.
Take these ideas using input from all members of the project to create a large list to choose from.
The key in this step is getting an ideal notetaker and a facilitator. My role is to create a space where ideas can be shared in an open forum, introduce concepts and different approaches to problem solving.
Now that we have the ideas, it's time to create. We initially create low fidelity prototypes so that we can put the ideas in front of people and gain insight and empathetic feedback. We want to know where to focus, and do so in an agile method.
A digital system can be prototyped using very analog methods.
Once our prototypes are created we want to put the prototypes in front of people and gather empathetic feedback, so that we can further define the prototypes and evolve ideas. It is important to capture data and obtain information critical to evolution.