Non-Wells Fargo Projects

VA Apt Hub Concept

My role in this project was a Design Lead. I was responsible for design thinking and user centered design information gathering, analysis, prototyping, project management, team member management and design files output. I worked within the design criteria of design.va.gov and ensuring compliance of said design system and branding.
In my role, I worked with researching best in class comparative analysis of different patient portals. Designed a number of designs and presented to stakeholders, gathered feedback and added that into designs. I also interviewed Vets (potential users) on what they want to see within features and functions of the application.

1095-B Digital Transformation

The VA Eligibility Office would like to make a copy of the Veteran's 1095B form available to logged-in users on VA.gov

I utilized the VA design system (https://design.va.gov/) worked with a team from Frog Design, PM's at McKinsey and the team at the VA to design a UX journey around this paper form and the digital transformation of said form.
I analyzed best in class examples regarding the function of digital transformation of forms as well as enrolling into a paperless process. I also researched how other insurance organizations handle the 1095-B - as some organizations are not sending this form whatsoever.