WF Insurance In-store Kiosk Experience

Scenario

During the transition at Wells Fargo from an insururance provider to not being one various people from my area left, being one of the last to stay I was responsible for design and management of the instore kiosk experience until it's deactivation and removal.

Successes/Lessons Learned

Client:

Wells Fargo

Project Start Date

2016

Project End Date

2018

Link to project

Roles

UX, UI, IA

Audience

Methods Used

UX, CX, UI, User Stories

What I contributed

I created user flows, personas, journey maps and various other prototyping.

giphy (1).gif