Scenario

During the transition at Wells Fargo from an insururance provider to not being one various people from my area left, being one of the last to stay I was responsible for design and management of the instore kiosk experience until it's deactivation and removal.

Successes/Lessons Learned

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Client:

Wells Fargo

Project Start Date

2016

Project End Date

2018

Link to project

Roles

UX, UI, IA

Audience

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Methods Used

UX, CX, UI, User Stories

What I contributed

I created user flows, personas, journey maps and various other prototyping.