Multimedia Design, Production & Consulting
WF Insurance In-store Kiosk Experience
Scenario
During the transition at Wells Fargo from an insururance provider to not being one various people from my area left, being one of the last to stay I was responsible for design and management of the instore kiosk experience until it's deactivation and removal.
Successes/Lessons Learned
Methods Used
UX, CX, UI, User Stories
What I contributed
I created user flows, personas, journey maps and various other prototyping.
